Refund policy
Returns
We accept returns within 7 days of delivery. To be eligible for a return:
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The item must be unused, unopened, and in its original packaging.
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The product must be in the same condition that you received it.
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You must provide a receipt or proof of purchase.
Due to hygiene and safety reasons, opened or used fragrances cannot be returned or exchanged.
Non-Returnable Items
The following items cannot be returned:
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Opened perfumes or fragrances
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Used products
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Items damaged after delivery
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Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the product and packaging
Once verified, we will offer a replacement or refund at no additional cost.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
Shipping costs are non-refundable, unless the return is due to our mistake.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: fsfragrances0@gmail.com
Phone/WhatsApp: 03342786576
We appreciate your trust and support.